FAQ

Can I cancel my order?

Unfortunately, Beyond Wild cannot change or cancel an order once it is placed. You must wait until you receive the order and initiate the return process. Please follow our return process in “customer support, at the bottom of every page.

What if I didn’t get my order?

Unfortunately, from time to time shipping carriers may lose a package. In the case where the shipping carrier loses a shipment, we will reship a replacement order free of charge. However, please note the following important exceptions.

If we feel the package is delayed, we may ask you to continue to wait for for the shipment

If the tracking is marked “delivered” or “attempted delivery” or “out for delivery” we do not consider this a lost package. We will work with you to locate the package. In most cases, a neighbor received the shipment, its being held by another person responsible for final delivery of mail at that address, or the postal service is holding it.

If you feel that your shipment was lost or delayed, please email us at info@beyondwildapparel.com and we will do our best to help you locate your package.

Note the following important exceptions:

If we feel the package is delayed, we may ask you to continue to wait for for the shipment

If the tracking is marked “delivered” or “attempted delivery” or “out for delivery” we do not consider this a lost package. We will work with you to locate the package. In most cases, a neighbor received the shipment, its being held by another person responsible for final delivery of mail at that address, or the postal service is holding it.

Do you ship internationally?

Yes, we do ship internationally. For information on our international shipping policies, refer to “shipping” under customer support at the bottom of any page.

How do I check my order status?

It typically takes 1-5 days to process your order. Once your order has been shipped you will receive an email with tracking information.